Thanks for using the Luraa AI Chat Application (hereafter "the App"). We fully recognize privacy protection’s importance to users and are committed to securing your personal information and legitimate rights. This Privacy Policy (hereafter "the Policy") explains how we collect, use, store, and protect your personal information when you use the App, plus your rights and how to exercise them. Read and understand this Policy fully before using the App. Disagree with any clause? Don’t use the App—using it confirms your acceptance of this Policy.
1. Critical Information: To let you use the App’s core services (account registration, login, AI chat), we may collect your account details (phone number/email for registration) and basic device info (device model, OS version, unique device ID, IP address). This info is critical for service—without it, you may not use the App properly.
2. Usage Info: When you chat or use App functions, we collect your usage records (chat content, function click logs, service time). This optimizes AI responses and enhances experience (e.g., tailoring dialogue to your habits) and is only used for App-related scenarios.
3. Authorized Info: If you enable permissions (location, photo album), we may collect related info (location for local life tips, album content to help AI understand your needs). Collection needs your explicit consent—disable permissions in device settings or the App to stop collection anytime.
1. Service & Optimization: Collected info is used to provide core services (AI chat, info search) and analyze your habits to improve the App’s function design, response speed, and content accuracy.
2. Security Protection: We use device info and login logs to detect abnormal logins, prevent malicious attacks, and ensure your account security and App system stability.
3. Personalized Offers: Based on your chat records and function preferences, we provide personalized recommendations (topics/functions you may like) but won’t over-collect or misuse info to disturb your use.
4. Legal Compliance: We may use or disclose your info as required by laws, government bodies, or judicial authorities to meet legal obligations.
1. Storage Details: Your personal info is stored on secure servers in the People’s Republic of China. Cross-border storage (if needed) requires your explicit consent first. We keep info only as long as service needs—after that, it’s anonymized or permanently erased.
2. Protection Measures: We adopt multiple technical and management measures to secure info, including encrypted storage, strict access controls (only authorized staff can access), regular security checks, and an info leakage emergency plan. Note: The Internet has risks—we can’t fully eliminate illegal access, but we’ll act fast and notify you if it happens.
1. Basic Rule: We won’t sell, lease, or transfer your personal info to third parties unless stated in this Policy or required by law.
2. Third-Party Services: If some App functions are provided by third parties (payment, technical support), we may share necessary info with them (e.g., payment info only with payment providers). We require third parties to follow privacy rules and not use/disclose info without permission.
3. Business Changes: If we merge, split, or transfer assets, your info may be transferred. We’ll notify you via in-app alerts or official announcements first and ensure the new owner follows this Policy.
1. Query & Correction: Check your personal info collection records via the App’s "Personal Center" or by contacting support (contact@appluraa.com). Apply to correct incorrect/incomplete info—we’ll handle it after verification.
2. Deletion: If you stop using the App or don’t need certain info, apply to delete it (except as required by law). We’ll delete it per regulations.
3. Authorization Withdrawal: Disable permissions (location, photo album, etc.) in device settings (e.g., "Settings - Apps - Luraa - Permissions") or the App anytime. This stops info collection but may affect permission-dependent functions.
4. Account Cancellation: Cancel your Luraa account via support. After cancellation, your info is cleared (except as required by law) and can’t be restored.
The App doesn’t serve minors (under 18). If a minor uses it by mistake, their guardian should contact us (contact@appluraa.com) promptly. We’ll delete the minor’s info and end service access.
1. We may revise this Policy due to legal updates or App service adjustments. The revised Policy will be posted in the App with an effective date.
2. If changes impact your core rights (expanded info collection, updated sharing rules), we’ll notify you via in-app pop-ups or SMS. Disagree? Stop using the App—continuing use means you accept the revised Policy.
Disputes over this Policy will first be resolved via friendly negotiation. If failed, either party can sue at the people’s court with jurisdiction over the App’s developer.
For questions, suggestions, or to exercise your rights, reach us at:
Email: contact@appluraa.com
We’ll reply within 15 working days and help resolve your issue.